Cancellation Policy

Last updated: 18 October 2026

Cancellation Policy

This cancellation policy applies to purchases placed at HerbPatch.

1. Cancelling Before Dispatch

You may request cancellation before your order is dispatched. Email contact-us@herbpatch.com with your order number and the registered contact details. Our support team will confirm whether dispatch has already occurred.

2. Orders Already Dispatched

Once an order has been handed to the courier, it cannot be cancelled before delivery. Any return or refund request after delivery is subject to our Return & Refund Policy, including its eligibility requirements and reporting windows.

3. Refunds for Accepted Cancellations

For prepaid orders successfully cancelled before dispatch, an applicable refund will be issued to the original payment method. The time for the credit to appear can vary depending on the payment provider or bank. Cash-on-Delivery orders that have not been paid do not require a payment refund.

4. Support

Contact contact-us@herbpatch.com for the status of your cancellation request.